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Delivery Terms and Conditions

At Dale and Waters we endeavour to provide our customers with prompt and efficient service. Customer satisfaction is our main priority.


Dale and Waters has traditionally offered a catalogue service. In order to improve on our service, in 2008 we started a website where we offered discounts and incentives to our valued customers to encourage them to use our new online service.

Buy online and receive FREE EXPRESS delivery on orders over $135, $13.50 flat rate on online orders under $135 Australia wide.



We know you will be excited to receive your new clothes so we use Couriers throughout Australia, and you can expect to receive your package within 1 week, except during our busy periods, when delivery can take up to 2-3 weeks.

For our international and New Zealand customers we use Air Post to ensure your package arrives promptly, and you will generally receive your package within two weeks.

Although we work tirelessly to ensure you receive your items as soon as possible, please accept our apologies for any unavoidable delays.

For any queries regarding the delivery of your order, please call 1300 856 825 number and our friendly consultants at Dale and Waters are more than happy to help.