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Satisfaction Guaranteed

At Dale and Waters, we are here for you and believe that we are your advocate by delivering to you the very best products, in terms of quality and fit. We guarantee this with our hassle free returns policy. If you find that the item purchased from Dale and Waters is unsuitable and wish to return, we will refund our exchange the items for you no questions asked.

Our Returns Policy

If any product you purchase from us is faulty, damaged (through no fault of your own), not fit for its usual purpose, or you have simply changed your mind we will gladly exchange it, refund it or can arrange for it to be repaired subject to the specific points below.

What we ask of you:

  • When returning your purchase for a refund you must include your original receipt this will be on the front of the parcel, without a receipt NO Refund is possible.

If you can’t find your receipt, no problems, if your product is in saleable condition we'll gladly offer you an Exchange or a Store Credit *.

*Please note that we do not exchange credit vouchers for cash. You also need to send the goods back at your own cost, if you wish an exchange we will provide FREE postage when we send the item back to you.

Address all exchanges and refunds to the following address:

Dale and Waters
2/46B Sustainable Ave
Bibra Lake 
Western Australia 6163

Australia – 1300 856 825

International - +61893956900